ORDER STATUS & SHIPPING

Delivery timeframes refer to courier transit only and do not include order processing or fulfillment time. All delivery times are quoted in business days for metro areas and may vary based on destination.

Dispatch times may vary depending on product availability. During sale periods, please allow additional time for your order to be processed and delivered.

Any delivery timeframe provided is an estimate only and may be affected by postal delays or force majure events outside our control.

Shipping carriers are selected based on the most efficient delivery method for each order. Shipping times are provided by our carriers and may vary depending on location and external conditions.

International customers are responsible for any customs duties, taxes and/or brokerage fees in addition to the shipping costs charged at checkout.

All California residents will incur sales tax as required by the State of California and/or the county of delivery.

Von Dutch is not responsible for lost, stolen, or undelivered packages. If your order is marked as delivered but has not been received, please contact the carrier directly to open an investigation. Von Dutch will not replace packages marked as delivered.