DUE TO INCREASED ORDER VOLUMES DURING BLACK FRIDAY / CYBER MONDAY, PLEASE ALLOW ADDITIONAL TIME FOR ORDER PROCESSING AND SHIPMENT.
SHIPPING
Delivery timeframes refer to courier transit only and do not include order processing or fulfilment time. All delivery times are quoted in business days for metro areas and may vary based on destination and external factors.
Dispatch times may vary depending on product availability. Any delivery timeframe provided is an estimate only and may be affected by postal delays or force major events outside our control.
During sale periods, please allow additional time for your order to be processed and delivered.
Shipping times are provided by our carriers and may vary depending on location and external conditions.
SHIPPING CARRIERS
Shipping carriers are selected based on the most efficient delivery method for each order. International customers are responsible for any customs duties, taxes, and/or brokerage fees in addition to the shipping costs charged at checkout.
All California residents will incur sales tax as required by the State of California and/or the county of delivery.
LOST OR STOLEN PACKAGES
Von Dutch is not responsible for lost, stolen, or undelivered packages. If your order is marked as delivered but has not been received, please contact the carrier directly to open an investigation.
Von Dutch will not replace any packages marked as delivered.