We are currently unable to accept returns or exchanges on Von Dutch headwear due sanitary reasons.
Once your order is placed, we are unable to cancel or refund confirmed orders. We are only accepting exchanges and/or providing a store credit.
Please contact customer service here, to request an exchange or store credit within 15 days of the order delivery date.
Please ensure merchandise is in its original condition, tags and packaging included, otherwise we will be unable to accept your exchange.
All exchanges must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your exchange to be processed.
If your exchange does not meet the conditions listed, the package will be sent back to you.
Once accepted, your exchange will be shipped and notified or store credit will be issued via a confirmation email.